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Legal Notices & GDPR

  • Important Information

    SARL NCDK
    Immeuble Grand Angle - Avenue Périé
    33520 BRUGES

    • Capital Social: 8000€
    • Email: info@ophorus.com
    • Phone: 0556152609
    • RCS BORDEAUX 481334662
    • VAT N°: FR15481334662
    • Transport License: 2016/72/0000367
    • Tour Operator License: IM033160002
    • Website Publication Owner: DELPECH Christophe
    • Hébergement: OVH – 2 rue Kellermann – 59100 Roubaix – France
    • IT & Web : Chirollet Sylvain - Kalfeutre, Lyon

    Consultation or use of this site in whatever language involves the full acceptance of the general conditions set out below.

  • Transportation rules in France

    We completely respect the French Transportation Rules & Regulations for everything that concerns safety, maintenance and driving time. The following timings are applicable to all our tours either conducted by 8-seater minivans or minibus.

    • Maximum continuous driving time : 4 ½ hours.
    • Rest period for maximum continuous driving time : 45 minutes within 4 ½ hours.
    • Maximum driving time per day : 9 hours
    • Daily rest time : 11 hours
    • Maximum working range : 13 hours maximum

    To this end, Ophorus has been using the Mobilic application since 2024.
    Mobilic is an innovative service used by travel agencies to simplify the management of employee work hours and travel schedules. It ensures compliance with legal requirements, improves transparency, and enhances operational efficiency. Mobilic enables agencies to demonstrate compliance with the requirements set out in Articles R. 3312-19 and R. 3312-58 of the French Transport Code. By providing real-time tracking and digital records, Mobilic helps agencies streamline their processes, reduce administrative burden, and ensure accurate reporting. This service is particularly beneficial for agencies handling large volumes of travel arrangements, offering a reliable solution to manage workforce mobility effectively. 
     

  • Protection of Personal data

    NCDK – OPHORUS attaches great importance to respecting the right to privacy. The policy on the protection of individuals with regard to the processing of personal data by the Community institutions and bodies is thus based on Regulation (EU) 2018/1725 of the European Parliament and of the Council of 23 October 2018.’Personal data’ means any information relating to an identified or identifiable natural person; an identifiable person is one who can be identified, directly or indirectly, in particular by reference to an identification number or to one or more factors specific to his or her identity. In principle access to the information available on or via the website of Ophorus does not require any personal data to be supplied by the user. However, to book online services and tours, you will be asked to supply information about yourself, such as contact details (name and first name, profession, postal address, e-mail address, telephone number or nationality) when filling in a form as well as payment information.

    In this regard:

    NCDK – OPHORUS will collect personal information only to the extent necessary to fulfill a precise purpose, in this case payment for Tours & Activities offered on the website. The information will not be reused for a purpose incompatible with the original purpose.

    NCDK – OPHORUS will disclose information to third parties only if that is necessary for the purposes specified and only to the categories of recipients mentioned. NCDK – OPHORUS will not divulge your personal data for direct marketing purposes. NCDK – OPHORUS undertakes to take appropriate security measures to safeguard these data from misuse by third parties.

    Any individual concerned (data subject) has the right to obtain access to and rectification of his or her personal data. Data subjects may also under certain circumstances ask to have these data blocked and for the erasure of data about them which they consider to have been unlawfully processed. Finally, they have the right to object, on compelling grounds, to the processing of their data.

    To exercise your rights or to obtain any further information, please contact us at info@ophorus.com.

    OPHORUS website provides links to other internet sites. We suggest that you review their privacy policies when redirected.

Secured payments

Payments secured by Stripe

Easy cancellation

Free cancellation on most tours

Trusted reviews

Verified traveler reviews only

Secured payments

Book your experience with complete peace of mind. All payments made on Ophorus are securely processed through Stripe, a trusted international payment platform.

Your payment information is encrypted and handled directly by Stripe. Ophorus does not store your credit card details.

You can pay safely using the available payment methods displayed at checkout. Once your payment has been confirmed, you will receive your booking confirmation by email.

Frequently Asked Questions
  • Is it safe to pay on Ophorus?

    Yes. Payments made on Ophorus are securely processed by Stripe. Your payment information is encrypted and transmitted directly through Stripe’s secure payment infrastructure.
  • What is Stripe?

    Stripe is an international payment provider that processes online transactions for businesses around the world. It holds PCI DSS Level 1 certification, the highest certification level in the payment industry.
  • Which payment methods are accepted?

    The payment methods available are displayed during checkout. Their availability may vary depending on your country, currency and device.
  • Why was my payment declined?

    A payment may be declined by your bank for several reasons, including insufficient funds, an incorrect card detail, an expired card or a security restriction. We recommend checking your information or contacting your bank before trying again.
  • What is 3D Secure authentication?

    3D Secure is an additional verification step provided by your bank. You may be asked to confirm your payment through your banking application, a security code or another authentication method.
  • Will I receive confirmation after payment?

    Yes. Once your payment and booking have been successfully confirmed, you will receive a confirmation email containing your booking details.
  • What should I do if I am charged but receive no confirmation?

    Please check your spam folder first. If you still cannot find your booking confirmation, contact the Ophorus team with the name and email address used for the booking. Avoid sending your full card number by email.
Easy cancellation

We understand that travel plans can change. That is why many Ophorus experiences include flexible cancellation conditions, allowing you to cancel your booking free of charge when the request is made before the applicable cancellation deadline.

The exact conditions depend on the type of experience booked, the departure date and any services included. Your cancellation policy is clearly displayed on the experience page and during the booking process, so you can review it before confirming your reservation.

Some tickets, tastings, meals, accommodation or third-party services may be non-refundable. When a cancellation qualifies for a refund, the amount is returned using the original payment method.

For full details, always refer to the cancellation conditions associated with your booking and to the Ophorus Terms of Sale.

Frequently Asked Questions
  • Can I cancel my Ophorus booking?

    Yes. You can request the cancellation of your booking, subject to the conditions and deadline associated with your selected experience.
  • Is cancellation free?

    Many tours can be cancelled free of charge when the request is submitted before the stated cancellation deadline. The applicable conditions are displayed before payment and included with your booking information.
  • How can I check my cancellation deadline?

    The cancellation conditions are shown on the experience page and during checkout. They may also appear in your booking confirmation. Conditions can vary between shared tours, private tours, packages and special activities.
  • Will I receive a full refund?

    You will receive a full refund when your cancellation meets the conditions of the applicable cancellation policy. Late cancellations, no-shows and certain non-refundable services may not qualify for a full refund.
Trusted reviews

At Ophorus, reviews help future travellers choose their experience with confidence. The feedback displayed on our website comes from customers who have booked or participated in our tours.

Reviews are collected after the experience, allowing travellers to share their honest opinion about the guide, itinerary, organisation, transportation and overall quality of the tour.

We value transparency and do not edit reviews to change their meaning. Positive and critical feedback both help us maintain high standards, improve our services and provide clear, useful information to future guests.

Our reviews may also be collected and displayed through trusted independent platforms such as Tripadvisor or other recognised travel review services.

Frequently Asked Questions
  • Are Ophorus reviews genuine?

    Yes. Reviews are submitted by travellers who have booked or participated in an Ophorus experience, or collected through recognised independent review platforms.
  • What is a verified traveller review?

    A verified traveller review is feedback linked to a genuine booking or participation in an experience. This helps ensure that the review is based on a real customer experience.
  • Are negative reviews published?

    Yes. Constructive negative feedback may be published alongside positive reviews, provided it follows the applicable moderation rules and relates to a genuine experience.
  • How does Ophorus use customer feedback?

    Feedback is reviewed by the Ophorus team to improve tour content, guide performance, logistics, customer service and the overall booking experience.
  • Can Ophorus remove a review?

    A review may be removed when it contains spam, offensive content, false information, personal data or comments unrelated to the booked experience. Genuine criticism is not removed simply because it is negative.