Book your experience with complete peace of mind. All payments made on Ophorus are securely processed through Stripe, a trusted international payment platform.

Your payment information is encrypted and handled directly by Stripe. Ophorus does not store your credit card details.

You can pay safely using the available payment methods displayed at checkout. Once your payment has been confirmed, you will receive your booking confirmation by email.

We understand that travel plans can change. That is why many Ophorus experiences include flexible cancellation conditions, allowing you to cancel your booking free of charge when the request is made before the applicable cancellation deadline.

The exact conditions depend on the type of experience booked, the departure date and any services included. Your cancellation policy is clearly displayed on the experience page and during the booking process, so you can review it before confirming your reservation.

Some tickets, tastings, meals, accommodation or third-party services may be non-refundable. When a cancellation qualifies for a refund, the amount is returned using the original payment method.

For full details, always refer to the cancellation conditions associated with your booking and to the Ophorus Terms of Sale.

At Ophorus, reviews help future travellers choose their experience with confidence. The feedback displayed on our website comes from customers who have booked or participated in our tours.

Reviews are collected after the experience, allowing travellers to share their honest opinion about the guide, itinerary, organisation, transportation and overall quality of the tour.

We value transparency and do not edit reviews to change their meaning. Positive and critical feedback both help us maintain high standards, improve our services and provide clear, useful information to future guests.

Our reviews may also be collected and displayed through trusted independent platforms such as Tripadvisor or other recognised travel review services.