loading Ophorus Please wait
USE PROMO CODE SUMMERVIBE26 AND RECEIVE 10% DISCOUNT ON A SELECTION OF TOURS
Ophorus app available
Ophorus Tours - Bordeaux

Bordeaux

88 Tours
Ophorus Tours - Strasbourg

Strasbourg

54 Tours
No destination found
Ophorus Tours - Walking Tours

Walking Tours

29 Tours
Ophorus Tours - Tickets

Tickets

6 Tours

Choose your travel style

Ophorus Tours - River Cruises Shore Excursions

River Cruises
Shore Excursions

Explore

Find places or activities

Find your next tour

Discover curated tours, authentic experiences, and expert local insights.

Type of tour

Today
Tomorrow
Popular destinations
-
2 Participants
+
logo Ophorus Tours Your order is being processed, please wait loading Ophorus
Contest

Contest Terms and Conditions

Mar 10, 2022 Carole, Ophorus Team in Bordeaux
Ophorus Blog - Contest Terms and Conditions
Terms and Conditions of the Contest March 2022

Article 1 : Organisation

OPHORUS – 21 Bis Boulevard Pierre 1er - 33110 LE BOUSCAT – France

Company n° : 481 334 662

VAT : FR 15481334662

Transport License n° : 2016/72/0000367

Tour Operator License n° : IM 033160002 

Email contact : info@ophorus.com

 

Article 2 : Participation 

Ophorus organises from March 10th 2022 and April 1st 2022 4pm (CEST), a free contest, no purchase necessary.

The Contest is open to all persons who are over the legal age of majority, other than the employees of Ophorus. Any other person(s) and their successors-in-interest (spouses and/or children) having directly or indirectly participated in the conception, the creation or the management of this game, are not eligible to enter. Participation is limited to one entry bulletin per email address. Participation is free and no purchase is necessary.

 

Article 3 : Rules

In order to play, each contestant will have to reply to 10 questions about Provence destination on the Google form created. The link to the form is featured on the newsletter sent to the subscribers of Ophorus' newsletters. He/she will follow the entry directions by clicking on “Participate now” on the newsletter. In order to participate, the contestant will answer the 10 questions. All incomplete forms, forms belonging to persons not eligible to enter the game, forms filled in several times by the same email address will be considered void.

 

Article 4 : Designation of the winner

Among the contestants, one of those with the higher number of correct replies will participate in the random drawing that will take place on April 1st 2022 pm. The drawing will be carried out by the organizers of the contest at the Ophorus headquarters.

 

Article 5 : Prize of the contest

After the random draw that will take place on April 1st 2022, the winner will receive the possibility to book a shared full-day trip in Provence, for 2 adults and from Aix-en-Provence during 2022 season (between April and October 2022 included). Date will have to be determined along with the reservations department of Ophorus according to the seats available and the availabilities of the winners. She/he will have the choice between 2 shared full-day tours in Provence.
No transfer, substitution, or cash equivalent for the Prize permitted.


Article 6: Prize notification


The winner will be notified by email at the email address registered in his/her participation form. The
organizers will not be held responsible if the prize notification is returned to Ophorus as
undeliverable due to a change in the contestant’ email address or due to any problem with the contestant email service.
The prize will be sent to the name and the email address indicated in the participation form within a week following the random draw.
By entering this Contest and/or accepting the Prize, the Winner hereby agrees to the reasonable use by Ophorus of his/her name on company's website and social medias.


Article 7: Acceptance and publication of the Terms and Conditions
By entering the contest, the contestants affirm that he/she has read and agrees to abide by the Terms and Conditions of the contest. The present Terms and Conditions are available on Ophorus website (ophorus.com) in the "blog" section. 

 

Article 8 : Participation fees

Participants using access providers integrating internet connections, participation in the Contest is by nature free. Participants not incurring additional costs in the participation in the Contest, cannot be subject to any refund.
It is further specified that subscriptions to Internet service providers as well as the equipment
computers (computer, modem, cables, etc.) are not reimbursed, participants in the Contest declaring that they already have the disposal for their use.

 

Article 9 : Responsibility

The organizers reserve their right to modify, suspend or terminate the Contest in the event that it becomes necessary due to circumstances beyond their control. The organizers cannot be held responsible for any such occurrence.
Ophorus reserves its right to use the information on the entry form for purposes other than the
Contest (such as sales operations) in accordance with the law no. 78-17 of 6 January 1978 relating to the protection of individuals with regard to the processing of personal data. Ophorus will not be held responsible for the occurrence.

 

Article 10 : Dispute

The present Terms and Conditions are governed exclusively by French law that defines the rules and regulations applied to this Contest. Contests or challenges of any decision will be made in writing to the organizers whose address is to be found in article 1 of the present Terms and Conditions. The letter will stipulate the precise date on which the contestant participated and the exact motive for which he/she contests the decision. No contests or challenges will be accepted later than 30 days after the closing of the Contest.

 

Related articles

Secured payments

Payments secured by Stripe

Easy cancellation

Free cancellation on most tours

Trusted reviews

Verified traveler reviews only

Secured payments

Book your experience with complete peace of mind. All payments made on Ophorus are securely processed through Stripe, a trusted international payment platform.

Your payment information is encrypted and handled directly by Stripe. Ophorus does not store your credit card details.

You can pay safely using the available payment methods displayed at checkout. Once your payment has been confirmed, you will receive your booking confirmation by email.

Frequently Asked Questions

  • Is it safe to pay on Ophorus?

    Yes. Payments made on Ophorus are securely processed by Stripe. Your payment information is encrypted and transmitted directly through Stripe’s secure payment infrastructure.

  • What is Stripe?

    Stripe is an international payment provider that processes online transactions for businesses around the world. It holds PCI DSS Level 1 certification, the highest certification level in the payment industry.

  • Which payment methods are accepted?

    The payment methods available are displayed during checkout. Their availability may vary depending on your country, currency and device.

  • Why was my payment declined?

    A payment may be declined by your bank for several reasons, including insufficient funds, an incorrect card detail, an expired card or a security restriction. We recommend checking your information or contacting your bank before trying again.

  • What is 3D Secure authentication?

    3D Secure is an additional verification step provided by your bank. You may be asked to confirm your payment through your banking application, a security code or another authentication method.

  • Will I receive confirmation after payment?

    Yes. Once your payment and booking have been successfully confirmed, you will receive a confirmation email containing your booking details.

  • What should I do if I am charged but receive no confirmation?

    Please check your spam folder first. If you still cannot find your booking confirmation, contact the Ophorus team with the name and email address used for the booking. Avoid sending your full card number by email.
Easy cancellation

We understand that travel plans can change. That is why many Ophorus experiences include flexible cancellation conditions, allowing you to cancel your booking free of charge when the request is made before the applicable cancellation deadline.

The exact conditions depend on the type of experience booked, the departure date and any services included. Your cancellation policy is clearly displayed on the experience page and during the booking process, so you can review it before confirming your reservation.

Some tickets, tastings, meals, accommodation or third-party services may be non-refundable. When a cancellation qualifies for a refund, the amount is returned using the original payment method.

For full details, always refer to the cancellation conditions associated with your booking and to the Ophorus Terms of Sale.

Frequently Asked Questions

  • Can I cancel my Ophorus booking?

    Yes. You can request the cancellation of your booking, subject to the conditions and deadline associated with your selected experience.

  • Is cancellation free?

    Many tours can be cancelled free of charge when the request is submitted before the stated cancellation deadline. The applicable conditions are displayed before payment and included with your booking information.

  • How can I check my cancellation deadline?

    The cancellation conditions are shown on the experience page and during checkout. They may also appear in your booking confirmation. Conditions can vary between shared tours, private tours, packages and special activities.

  • Will I receive a full refund?

    You will receive a full refund when your cancellation meets the conditions of the applicable cancellation policy. Late cancellations, no-shows and certain non-refundable services may not qualify for a full refund.
Trusted reviews

At Ophorus, reviews help future travellers choose their experience with confidence. The feedback displayed on our website comes from customers who have booked or participated in our tours.

Reviews are collected after the experience, allowing travellers to share their honest opinion about the guide, itinerary, organisation, transportation and overall quality of the tour.

We value transparency and do not edit reviews to change their meaning. Positive and critical feedback both help us maintain high standards, improve our services and provide clear, useful information to future guests.

Our reviews may also be collected and displayed through trusted independent platforms such as Tripadvisor or other recognised travel review services.

Frequently Asked Questions

  • Are Ophorus reviews genuine?

    Yes. Reviews are submitted by travellers who have booked or participated in an Ophorus experience, or collected through recognised independent review platforms.

  • What is a verified traveller review?

    A verified traveller review is feedback linked to a genuine booking or participation in an experience. This helps ensure that the review is based on a real customer experience.

  • Are negative reviews published?

    Yes. Constructive negative feedback may be published alongside positive reviews, provided it follows the applicable moderation rules and relates to a genuine experience.

  • How does Ophorus use customer feedback?

    Feedback is reviewed by the Ophorus team to improve tour content, guide performance, logistics, customer service and the overall booking experience.

  • Can Ophorus remove a review?

    A review may be removed when it contains spam, offensive content, false information, personal data or comments unrelated to the booked experience. Genuine criticism is not removed simply because it is negative.