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Contest

Instagram Giveaway – Terms & Conditions (April 2025)

Ophorus Blog - Instagram Giveaway – Terms & Conditions (April 2025)
Below are the terms and conditions for our April 2025 Instagram giveaway.

  • Article 1: Participation

Ophorus is organizing a free Instagram giveaway from April 23rd, 2025 to April 30th, 2025 at 5:00 PM (CEST). No purchase is necessary to participate.

The giveaway is open to individuals who are over the legal age of majority in their country of residence, except for employees of Ophorus, their immediate family members, and anyone who has directly or indirectly participated in the creation, organization, or management of the contest.

Only one entry per Instagram account is allowed. Participation is entirely free and does not require any purchase.

 

  • Article 2: How to Enter

To enter the giveaway, participants must:

-Follow the Ophorus Instagram account.
-Like the giveaway post.
-Tag the person they would like to join them on the tour in the comments of the giveaway post.

 

  • Article 3: Winner Selection

One winner will be randomly selected from eligible entries that meet all participation conditions.
The draw will take place on April 30th, 2025 at 5:00 PM (CEST) and will be conducted by Ophorus at its headquarters.

 

  • Article 4: Prize

The winner will be contacted via Instagram direct message to arrange booking details for the following shared full-day tour, for 2 adults (minimum age: 18 years):

https://www.ophorus.com/product/1136/albi-cordes-village-gaillac-wine-tasting-from-toulouse

The tour must be reserved for a date during the 2025 season, between June and the end of October 2025 (subject to availability). This tour is not operated after October 2025.

The exact date will be confirmed with the Ophorus reservations team, based on seat availability and the winner's preferences.

No transfer, substitution, or cash alternative for the prize is permitted.

 

  • Article 5: Winner Notification

The winner will be notified by direct message via Instagram and publicly announced via story and post on April 30th, 2025.

Ophorus is not responsible for undelivered messages due to changes in Instagram handles, account settings, or technical issues.

By accepting the prize, the winner agrees to the use of their first name or Instagram handle by Ophorus for communication on its website and social media platforms.

 

  • Article 6: Acceptance of the Terms

By entering the giveaway, participants confirm they have read and accept these Terms & Conditions.
The Terms & Conditions are publicly available on the Ophorus website in the "Blog" section: www.ophorus.com.

 

  • Article 7: Participation Costs

Participation in the giveaway is free. Any internet access costs incurred by participants will not be reimbursed, as it is assumed that entrants already have access to such services and equipment.

 

  • Article 8: Liability

The organizers reserve the right to cancel, suspend, or modify the giveaway at any time, particularly in case of force majeure or any other unforeseen circumstances beyond their control.

Ophorus complies with applicable data protection laws (Law No. 78-17 of January 6, 1978) regarding the processing of personal data. Participant information may be used for customer relationship and marketing purposes.

 

  • Article 9: Disputes

These Terms & Conditions are governed by French law.

Any disputes must be submitted in writing to the Organizer address (Ophorus - Immeuble Grand Angle, Avenue Périé - 33520 Bruges - France) within 30 days of the contest closing date, including:

The date of participation
The specific reason for the dispute


No claims submitted after this period will be considered.

Secured payments

Payments secured by Stripe

Easy cancellation

Free cancellation on most tours

Trusted reviews

Verified traveler reviews only

Secured payments

Book your experience with complete peace of mind. All payments made on Ophorus are securely processed through Stripe, a trusted international payment platform.

Your payment information is encrypted and handled directly by Stripe. Ophorus does not store your credit card details.

You can pay safely using the available payment methods displayed at checkout. Once your payment has been confirmed, you will receive your booking confirmation by email.

Frequently Asked Questions
  • Is it safe to pay on Ophorus?

    Yes. Payments made on Ophorus are securely processed by Stripe. Your payment information is encrypted and transmitted directly through Stripe’s secure payment infrastructure.
  • What is Stripe?

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  • Why was my payment declined?

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  • What is 3D Secure authentication?

    3D Secure is an additional verification step provided by your bank. You may be asked to confirm your payment through your banking application, a security code or another authentication method.
  • Will I receive confirmation after payment?

    Yes. Once your payment and booking have been successfully confirmed, you will receive a confirmation email containing your booking details.
  • What should I do if I am charged but receive no confirmation?

    Please check your spam folder first. If you still cannot find your booking confirmation, contact the Ophorus team with the name and email address used for the booking. Avoid sending your full card number by email.
Easy cancellation

We understand that travel plans can change. That is why many Ophorus experiences include flexible cancellation conditions, allowing you to cancel your booking free of charge when the request is made before the applicable cancellation deadline.

The exact conditions depend on the type of experience booked, the departure date and any services included. Your cancellation policy is clearly displayed on the experience page and during the booking process, so you can review it before confirming your reservation.

Some tickets, tastings, meals, accommodation or third-party services may be non-refundable. When a cancellation qualifies for a refund, the amount is returned using the original payment method.

For full details, always refer to the cancellation conditions associated with your booking and to the Ophorus Terms of Sale.

Frequently Asked Questions
  • Can I cancel my Ophorus booking?

    Yes. You can request the cancellation of your booking, subject to the conditions and deadline associated with your selected experience.
  • Is cancellation free?

    Many tours can be cancelled free of charge when the request is submitted before the stated cancellation deadline. The applicable conditions are displayed before payment and included with your booking information.
  • How can I check my cancellation deadline?

    The cancellation conditions are shown on the experience page and during checkout. They may also appear in your booking confirmation. Conditions can vary between shared tours, private tours, packages and special activities.
  • Will I receive a full refund?

    You will receive a full refund when your cancellation meets the conditions of the applicable cancellation policy. Late cancellations, no-shows and certain non-refundable services may not qualify for a full refund.
Trusted reviews

At Ophorus, reviews help future travellers choose their experience with confidence. The feedback displayed on our website comes from customers who have booked or participated in our tours.

Reviews are collected after the experience, allowing travellers to share their honest opinion about the guide, itinerary, organisation, transportation and overall quality of the tour.

We value transparency and do not edit reviews to change their meaning. Positive and critical feedback both help us maintain high standards, improve our services and provide clear, useful information to future guests.

Our reviews may also be collected and displayed through trusted independent platforms such as Tripadvisor or other recognised travel review services.

Frequently Asked Questions
  • Are Ophorus reviews genuine?

    Yes. Reviews are submitted by travellers who have booked or participated in an Ophorus experience, or collected through recognised independent review platforms.
  • What is a verified traveller review?

    A verified traveller review is feedback linked to a genuine booking or participation in an experience. This helps ensure that the review is based on a real customer experience.
  • Are negative reviews published?

    Yes. Constructive negative feedback may be published alongside positive reviews, provided it follows the applicable moderation rules and relates to a genuine experience.
  • How does Ophorus use customer feedback?

    Feedback is reviewed by the Ophorus team to improve tour content, guide performance, logistics, customer service and the overall booking experience.
  • Can Ophorus remove a review?

    A review may be removed when it contains spam, offensive content, false information, personal data or comments unrelated to the booked experience. Genuine criticism is not removed simply because it is negative.