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Ophorus Tours - Bordeaux

Bordeaux

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Dijon

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River Cruises

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Secured payments

Payments secured by Stripe

Easy cancellation

Free cancellation on most tours

Trusted reviews

Verified traveler reviews only

Secured payments

Book your experience with complete peace of mind. All payments made on Ophorus are securely processed through Stripe, a trusted international payment platform.

Your payment information is encrypted and handled directly by Stripe. Ophorus does not store your credit card details.

You can pay safely using the available payment methods displayed at checkout. Once your payment has been confirmed, you will receive your booking confirmation by email.

Frequently Asked Questions

  • Is it safe to pay on Ophorus?

    Yes. Payments made on Ophorus are securely processed by Stripe. Your payment information is encrypted and transmitted directly through Stripe’s secure payment infrastructure.

  • What is Stripe?

    Stripe is an international payment provider that processes online transactions for businesses around the world. It holds PCI DSS Level 1 certification, the highest certification level in the payment industry.

  • Which payment methods are accepted?

    The payment methods available are displayed during checkout. Their availability may vary depending on your country, currency and device.

  • Why was my payment declined?

    A payment may be declined by your bank for several reasons, including insufficient funds, an incorrect card detail, an expired card or a security restriction. We recommend checking your information or contacting your bank before trying again.

  • What is 3D Secure authentication?

    3D Secure is an additional verification step provided by your bank. You may be asked to confirm your payment through your banking application, a security code or another authentication method.

  • Will I receive confirmation after payment?

    Yes. Once your payment and booking have been successfully confirmed, you will receive a confirmation email containing your booking details.

  • What should I do if I am charged but receive no confirmation?

    Please check your spam folder first. If you still cannot find your booking confirmation, contact the Ophorus team with the name and email address used for the booking. Avoid sending your full card number by email.
Easy cancellation

We understand that travel plans can change. That is why many Ophorus experiences include flexible cancellation conditions, allowing you to cancel your booking free of charge when the request is made before the applicable cancellation deadline.

The exact conditions depend on the type of experience booked, the departure date and any services included. Your cancellation policy is clearly displayed on the experience page and during the booking process, so you can review it before confirming your reservation.

Some tickets, tastings, meals, accommodation or third-party services may be non-refundable. When a cancellation qualifies for a refund, the amount is returned using the original payment method.

For full details, always refer to the cancellation conditions associated with your booking and to the Ophorus Terms of Sale.

Frequently Asked Questions

  • Can I cancel my Ophorus booking?

    Yes. You can request the cancellation of your booking, subject to the conditions and deadline associated with your selected experience.

  • Is cancellation free?

    Many tours can be cancelled free of charge when the request is submitted before the stated cancellation deadline. The applicable conditions are displayed before payment and included with your booking information.

  • How can I check my cancellation deadline?

    The cancellation conditions are shown on the experience page and during checkout. They may also appear in your booking confirmation. Conditions can vary between shared tours, private tours, packages and special activities.

  • Will I receive a full refund?

    You will receive a full refund when your cancellation meets the conditions of the applicable cancellation policy. Late cancellations, no-shows and certain non-refundable services may not qualify for a full refund.
Trusted reviews

At Ophorus, reviews help future travellers choose their experience with confidence. The feedback displayed on our website comes from customers who have booked or participated in our tours.

Reviews are collected after the experience, allowing travellers to share their honest opinion about the guide, itinerary, organisation, transportation and overall quality of the tour.

We value transparency and do not edit reviews to change their meaning. Positive and critical feedback both help us maintain high standards, improve our services and provide clear, useful information to future guests.

Our reviews may also be collected and displayed through trusted independent platforms such as Tripadvisor or other recognised travel review services.

Frequently Asked Questions

  • Are Ophorus reviews genuine?

    Yes. Reviews are submitted by travellers who have booked or participated in an Ophorus experience, or collected through recognised independent review platforms.

  • What is a verified traveller review?

    A verified traveller review is feedback linked to a genuine booking or participation in an experience. This helps ensure that the review is based on a real customer experience.

  • Are negative reviews published?

    Yes. Constructive negative feedback may be published alongside positive reviews, provided it follows the applicable moderation rules and relates to a genuine experience.

  • How does Ophorus use customer feedback?

    Feedback is reviewed by the Ophorus team to improve tour content, guide performance, logistics, customer service and the overall booking experience.

  • Can Ophorus remove a review?

    A review may be removed when it contains spam, offensive content, false information, personal data or comments unrelated to the booked experience. Genuine criticism is not removed simply because it is negative.